Refund policy

Cancellations

We want to ensure you have a great experience when placing an order with us! Just a friendly reminder: if you change your mind after making a purchase, you have a generous 5-day window to cancel at no cost. If you cancel within this period, we will be happy to process a full refund within 2 to 4 business days. Your satisfaction is our top priority!

Damaged/Incorrect Items

For products that arrive incorrect, defective, or damaged during shipping, please contact us. In these cases, we will either refund or reship the items. There are no additional costs for you—LightKids covers all fees. However, we will need a photo or video of the damaged item to process a reshipment or refund. If you wish to return the products, we will provide instructions, and shipping will be covered by us.

Returns

We want you to have the best shopping experience possible, which is why we offer a 14-day return period from the date of delivery. If, for any reason, you are not completely satisfied with your order, please contact our support team, and we will do everything we can to assist you.

A friendly reminder: to be eligible for a return, products must be in their original, “new” condition—that is, unopened and in their original packaging, with no signs of prior use. Your satisfaction is our priority, and we are here to ensure you are happy with your purchase!

Please note that customers are responsible for return shipping costs.

Contact us regarding returns/cancellations via the “Contact Us” page. We are available Monday through Friday, 9:00 a.m. to 5:00 p.m.

How Do I Request a Refund?

To return your item, please contact us through the “Contact Us” page. The return period is 14 days from the date of delivery. The item must be in new condition. If the item is not in new condition, unfortunately, we cannot issue a refund.

Who Covers Return Shipping Costs?

If the item arrives damaged, LightKids will cover the return shipping costs.
If the customer changes their mind within 14 days of delivery, the customer is responsible for the return shipping costs.

Responsibility for Logistical Issues

At LightKids, we do our best to ensure fast and efficient shipping of your orders. However, once packages are handed over to delivery companies, their transportation and logistics management are their responsibility. We cannot be held liable for delays, losses, or damages caused by these carriers. In case of an issue, we encourage you to contact the delivery company’s customer service directly. We remain available to assist you if needed.

Refund Guarantee

LightKids offers a 10-day money-back guarantee. However, this guarantee does NOT apply if:

Customers are not satisfied with the color of the product ordered.
Customers damage their items after use.
Customers refuse delivery by the carrier.
Issues are related to delay, loss, or damage caused by the delivery company.

For further questions or requests regarding our return and refund policy, you can contact us via the “Contact Us” page.